Saskaweb is pleased to announce the launch of our new support ticketing system! The system is email based and will generate a new ticket ID for each support request. Additional information can be appended to each ticket by replying to the relevant ticket (instructions enclosed with each ticket request).

We now encourage our users to submit their requests to: helpdesk@saskaweb.com.

We chose osticket (http://osticket.com) because it was very simple and fulfilled our current requirements.

For companies wishing to deploy their own trouble ticket systems, I’d encourage you to have a look at osticket.com. If you are a current Saskaweb hosting client, we’d be happy to set up a demo for you.

Saskaweb can host your support ticket system:  Current hosting clients can have a ticket system like osticket hosted for no additional monthly charge!  The only charge would be the initial setup fee ($75/hour). For requests please contact (you guessed it): helpdesk@saskaweb.com

Posted in New Services, Sysadmin Tales, Webhosting News